Sit Back and Relax With McDonald’s Table Service…

Sit Back and Relax With McDonald’s Table Service…

A couple of months ago I headed to McDonald’s in Oakwood, Leeds and I shared with about their click and collect service which makes our lives easier. Well that isn’t the only way McDonald’s are making our lives easier, and today I’m going to tell you about their table service.

Table service was brought to McDonald’s with the customers’ needs at heart. Thinking about every little detail to make our lives easier when we decide to visit McDonald’s, the brand realised that when you decide to eat in their restaurants, it can be a struggle to carry your food over to the table, whilst potentially also carrying bags and navigating children.

The introduction of the table service takes this all away. You just place your order on one of the digital kiosks and select the option of table service when prompted , before choosing which zone you’ll be sitting in so the McDonald’s crew members can find you.

You can of course choose not to use the table service and still collect your order from the counter.

I was impressed to see that for wheelchair users and smaller people you can minimise the screen.

Once you place your order, you pay for it and take a seat. When your order is ready it will be brought to you at your table. It not only makes it easier for the customer, but it also gives the staff a chance to interact more with their customers.

You will find signs hanging from the ceiling letting you know which zone your table is in.

The restaurant was really stylish and I loved the decor.

There was a colouring station for children to keep them entertained while they wait. My girls would happily colour for hours.

For older children they have a table with tablets on.

When my dinner was ready it was brought to me at my table, brilliant service.

Whilst I was there I got to chat with Anne the franchise owner of this McDonald’s and 5 others across Wakefield and Leeds. Anne has been an franchisee owner of McDonald’s for 10 years and it was really interesting learning about the business. Before you can become a franchisee owner you’ve got to work in a McDonald’s restaurant to learn all the different roles within a restaurant.

When you take on a McDonald’s restaurant it is a 20 year commitment. When I asked Anne what made her decide to become a McDonald’s franchise owner, she said “It’s a great fit for me”.

Anne told us that every restaurant gets refurbished every 5-7 years and they consider the needs of the customer every time.

I asked Anne what the best part of her job was and she talked about how she loves to give jobs to people who need a chance in life and give them a step up. Anne has a real passion for managing people and this is really obvious from speaking to her.

Anne is a local business woman and she likes to support the communities that her restaurants are in. She does this by sponsoring local football teams, she gives them kit and she pays for coach trainers to gain their qualifications.

It was really loving chatting to Anne and you can tell she loves what she does, has a real passion for her employees and is a great asset to McDonald’s.

I really enjoyed my visit to McDonald’s to learn about both their click and collect service and the table service. These are both great introductions to McDonalds and you can see that they’ve really thought about what their customers need.

Disclosure: I’m working in collaboration with McDonald’s to promote their #YourNewMcdonalds services. All views, opinions are my own. 

 

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12 Comments

  1. 03/07/2018 / 11:23

    I am amazed to see how so many McDonalds are progressing – one near where my Dad lives is great. Love the fact that they can now offer table service. Luckily we don’t have one in our town as I am addicted to the sweet chilli chicken wraps.

  2. 03/07/2018 / 11:44

    That’s a great idea. I think the next step for McDonalds is to use reusable crockery / cutlery for people who are eating in because serving it in paper does encourage a disposable culture. That said, I’d much rather see it wrapped in paper than in the plastic / foam things that some places use.
    Nat.x

  3. 03/07/2018 / 14:19

    We use this every time – and we used it in Disneyland Paris this past week and it was a HUGE system, so much to choose from! It made everything so fast and we just love it. Hooray for McDonalds and their new technology!

  4. 03/07/2018 / 21:20

    Aww Anne sounds like a lovely lady. There needs to be more employers like Anne. I am very excited about table service in McDonald’s. This is amazing news and will make everything so much easier. I wish this had been around when I had the buggies etc as it would have been amazing. it’s such a nightmare trying to carry the food, find a table and stop the children from running in opposite directions. Yay McDonald’s!

  5. 03/07/2018 / 21:38

    I love the upgraded McDonald’s and much prefer the touch screen as it gives me time to decide what I want instead of panic picking the same thing every time! We recently used the table service, the kids loved playing on the tablets whilst we waited.

  6. Our local McDonalds has just been updated and I think the staff are still getting used to the system as its much slower to get the order fulfilled. Sounds great if it works – but we still use drive through a lot x Love the interiors of the new restaurants though x

  7. 04/07/2018 / 09:47

    I like the idea of the table service. That would come in very handy with the kids especially. Great photos here.

  8. 04/07/2018 / 19:23

    Love the idea of table service! I saw an ad for it over the weekend at the cinema and thought it was such a lovely idea especially for frazzled mums!

  9. 06/07/2018 / 18:53

    Gosh I didn’t know they did that. So handy if you’re there with the kids in tow as it’s so hard to manage everything and carry food

  10. 08/07/2018 / 14:33

    I love this idea of table service, I always find it harder to leave the kids at the table whilst picking up food

  11. 08/07/2018 / 20:20

    I think this is a great addition to McDonalds, it was such a pain to have to balance the tray and food plus pushchair and kids. This will be so much easier for parents!

  12. 09/07/2018 / 20:46

    We use this every time we visit mac Donald’s . It’s so quick and convenient

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