A couple of months ago I headed to McDonald’s in Oakwood, Leeds and I shared with about their click and collect service which makes our lives easier. Well that isn’t the only way McDonald’s are making our lives easier, and today I’m going to tell you about their table service.
Table service was brought to McDonald’s with the customers’ needs at heart. Thinking about every little detail to make our lives easier when we decide to visit McDonald’s, the brand realised that when you decide to eat in their restaurants, it can be a struggle to carry your food over to the table, whilst potentially also carrying bags and navigating children.
The introduction of the table service takes this all away. You just place your order on one of the digital kiosks and select the option of table service when prompted , before choosing which zone you’ll be sitting in so the McDonald’s crew members can find you.
You can of course choose not to use the table service and still collect your order from the counter.
I was impressed to see that for wheelchair users and smaller people you can minimise the screen.
Once you place your order, you pay for it and take a seat. When your order is ready it will be brought to you at your table. It not only makes it easier for the customer, but it also gives the staff a chance to interact more with their customers.
You will find signs hanging from the ceiling letting you know which zone your table is in.
The restaurant was really stylish and I loved the decor.
There was a colouring station for children to keep them entertained while they wait. My girls would happily colour for hours.
For older children they have a table with tablets on.
When my dinner was ready it was brought to me at my table, brilliant service.
Whilst I was there I got to chat with Anne the franchise owner of this McDonald’s and 5 others across Wakefield and Leeds. Anne has been an franchisee owner of McDonald’s for 10 years and it was really interesting learning about the business. Before you can become a franchisee owner you’ve got to work in a McDonald’s restaurant to learn all the different roles within a restaurant.
When you take on a McDonald’s restaurant it is a 20 year commitment. When I asked Anne what made her decide to become a McDonald’s franchise owner, she said “It’s a great fit for me”.
Anne told us that every restaurant gets refurbished every 5-7 years and they consider the needs of the customer every time.
I asked Anne what the best part of her job was and she talked about how she loves to give jobs to people who need a chance in life and give them a step up. Anne has a real passion for managing people and this is really obvious from speaking to her.
Anne is a local business woman and she likes to support the communities that her restaurants are in. She does this by sponsoring local football teams, she gives them kit and she pays for coach trainers to gain their qualifications.
It was really loving chatting to Anne and you can tell she loves what she does, has a real passion for her employees and is a great asset to McDonald’s.
I really enjoyed my visit to McDonald’s to learn about both their click and collect service and the table service. These are both great introductions to McDonalds and you can see that they’ve really thought about what their customers need.
Disclosure: I’m working in collaboration with McDonald’s to promote their #YourNewMcdonalds services. All views, opinions are my own.